Frequently Asked Questions

Can I place a custom order?

Yes, some items can be customized. If you are interested in placing a custom order, please contact us to discuss a custom project or request. Please supply the item, quantity, details, and the ship to address.

How do I pay for my purchase?

We accept all major credit cards, wire transfer or check. If you would prefer to pay by check, we will process your order upon receipt of payment.

Do You Offer A Trade Discount?

We work with design professionals and do offer a trade discount on select items. Please contact us to inquire and set up a trade account.

How long should I anticipate waiting for my APD items?

Each piece in our collection is handcrafted and built to order. For most items, we anticipate 6-8 weeks from receipt of payment, unless otherwise noted.  We will provide a more accurate time frame with receipt of each order.

How will my order be packaged and shipped?

Most items will ship via UPS or Fed-Ex and buyer assumes cost of shipping.  Shipping is calculated at the time of your order. Select items will require crating and a custom quote will be generated for each order.

Can my order be shipped outside of the United States?

Yes, a transportation quote will be provided with every estimate that includes shipments outside of the United States.

What is your return policy?

Each item is made to order and for this reason, we do not offer cancellations, returns or exchanges. If your item arrives damaged, Argosy Product Division must be notified of the damage in writing within 7 business days of receipt of order.  Please provide a detailed description and photographs of the damaged product and packaging.

Do you provide UL Listing?

UL listing is available upon request and for an additional fee.  Please contact us for further information.

Can I order replacement light bulbs directly from APD?

Yes, replacement bulbs for all fixtures can be ordered directly through APD. Please contact us to place an order for replacement bulbs.